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1.6

After numerous phone calls hours on the line and a month I still haven't got my fridge fixed by Fisher & Paykel. The customer service is abysmal.

Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere with no phone call ever answered. Do not buy products from Fisher & Paykel especially Haier fridges. They are just cheap and breakdown and you will never get them fixed because the customer service team does not care one bit.

I even had a customer service representative call me dude on the phone and told me to calm down. Avoid at all cost.

Reason of review: Warranty issue.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Fisher and Paykel Cons: Customer service, Lacking warranty, Reliability.

Location: Lodi, CA, USA

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